Field note № 1 — $0 onboarding when you switch in Q1 Urgent tickets answered in 15 minutes, 8am–6pm MT One flat price: $95 per person, per month Boise · Meridian · Eagle · Garden City · Nampa

SwitchyardIT

Switchyard IT · Boise, Idaho · A field guide to your office

Managed IT for Boise offices of 5 to 40.

We learn every printer, laptop and Wi-Fi point in your office by name — then look after all of it for one flat price. Urgent tickets answered in 15 minutes.

  • $95per person, per month
  • $45090-min office check-up
  • $0onboarding in Q1
Book the $450 check-up What $95 covers

Plate I The Boise small office, habitat view

Illustration: a small office in cutaway — four desks with laptops, a network cabinet, a printer, a Wi-Fi point on the wall and three office workers, one of them waving. 1Ceiling Wi-Fi 2The closet 3Common Printer 4Laptop fleet
Tap a number to jump to its plate. Every species in this office is on our list.

Contents · p. 2

Species foundin almost everyBoise office.

Six of them, in fact. They are harmless when looked after and very loud when they aren't. Switchyard looks after all six for the same flat price.

  1. 01Common Printer Printus mondayensisJams on Mondays, mostly before a deadline.p. 3
  2. 02Ceiling Wi-Fi Accessus pointusShy. Never quite reaches the break room.p. 3
  3. 03Backup Drive Custos nocturnusNocturnal. Works while you sleep.p. 4
  4. 04Laptop Fleet Laptopus gregariusTravels in herds of 5 to 40.p. 4
  5. 05Microsoft 365 Inbox Epistula infinitaBreeds at 9am. Has never once been empty.p. 5
  6. 06Forgotten Password Clavis oblitaMost active after long weekends.p. 6
Illustration: a green office printer with a crumpled sheet jammed in its output slot and an orange warning light.

aOutput tray — the usual crime scene

bStatus light — orange means Monday

cPaper drawer — letter, never legal

  1. a Output tray — the usual crime scene
  2. b Status light — orange means Monday
  3. c Paper drawer — letter, never legal

Plate II · p. 3

Common Printer

Printus mondayensis

Habitat
Beside reception, always within reach of a deadline.
Behaviour
Announces “offline” whenever its driver updates itself.
What we do
Fix it remotely — usually inside 15 minutes — and reorder toner before it runs dry.

Last sighting Tuesday, 8:02am, Harbor Dental front desk: “printer offline.” Printing again at 8:13.

Illustration: a round white Wi-Fi access point on a ceiling tile with orange signal arcs, and a crossed-out coffee mug marking the dead zone.

aMounted mid-ceiling, never in the closet

bRange: two walls, then it gives up

cDead zone: the break room

  1. a Mounted mid-ceiling, never in the closet
  2. b Range: two walls, then it gives up
  3. c Dead zone: the break room

Plate III · p. 3

Ceiling Wi-Fi

Accessus pointus

Habitat
Wherever the last contractor happened to have a ladder.
Behaviour
Strong at the front desk, faint in the room you actually meet in.
What we do
Walk every room with a signal meter and add an access point where the map goes pale.

Field tip If your team takes Zoom calls in the hallway, the hallway is where the signal is.

Plates IV–V · p. 4

Night species& herd species.

The two you never think about until the morning they disappear.

Illustration: a green two-bay backup drive with a paper moon and two stars above it.

Plate IV

Backup Drive Custos nocturnus

Nocturnal. Copies everything at 2am to the closet and to a second copy in Salt Lake City — so a flood, a theft or a bad click is a Tuesday, not a catastrophe.

  • Nightly, two places
  • Priya restores a real file every month, on purpose
  • 30 days of versions
Illustration: seven laptops in green, cream and orange walking in a line along a dotted trail, like a migrating herd.

Plate V

Laptop Fleet Laptopus gregarius

Travels in herds of 5 to 40 and migrates home every evening. We set each one up, patch it on Tuesday nights and can lock it remotely if it wanders off at the airport.

  • New laptop ready in a day
  • Patched Tuesdays, 10pm
  • Lost one? Locked in minutes

p. 5

The only numberin this guide.

No tiers, no “essentials” package that leaves out the thing you actually need. An office of 12 pays $1,140 a month. That's it.

$0onboarding

Everything plan

$95per person
per month

  • Unlimited help desk — phone, email, remote
  • Patching for Windows, macOS and your apps
  • Nightly backups, restore-tested monthly
  • Microsoft 365: users, licenses, email security
  • On-site visits anywhere in the Treasure Valley
  • A one-page report on the 1st of every month

Month to month, 30 days' notice. Hardware is quoted before we buy anything.

Switch to Switchyard

Admit one office

$45090-minute
office check-up

We walk every desk, closet and cable, then hand you a one-page plan with prices attached. Keep the plan even if you never hire us.

Book the check-up

Tracks & signs · p. 6

How an urgent ticketmoves through Boise.

A real Tuesday, reconstructed from the log. Urgent means “stops work for more than one person” — and it gets a human in 15 minutes, 8am–6pm MT, Monday to Friday.

  1. “Printer offline”Front desk emails help@. Patients are waiting.
  2. Luis answersFirst reply after 2 minutes. Promise: 15.
  3. Remote inDriver rolled back, print spooler restarted.
  4. Test pageFront desk confirms: it prints.
  5. Closed · 11 minLogged in next month's report.
15 min
Urgent — a human replies, 8am–6pm MT
Same day
Everything else, usually by lunch
After hours
Emergencies by phone, (208) 555-0147

The field team · p. 7

Three people.First names only.

When you call, one of these three picks up. Nobody reads from a script, because nobody here has one.

Field exercise · p. 8

The 90-minuteoffice check‑up.

Fee$450

Time90 minutes

You keepa one-page plan

Pick a morning
  1. Every deskEach laptop logged — age, warranty, disk health.
  2. The closetOpened, labelled and photographed. Yes, that one.
  3. Wi-Fi mapA signal reading in every room, meeting room first.
  4. BackupsOne real restore, timed with a stopwatch.
  5. AccountsWho has admin, who has two-step login, who left in 2023.
  6. The planOne page. Three priorities. Prices attached.
  7. Done.Coffee’s on us.

Frequentlyasked, honestlyanswered.

What counts as urgent?

Anything that stops work for more than one person: internet down, the front-desk printer, email not sending, a laptop that won't start ten minutes before a client meeting.

Do we sign a contract?

No. Month to month with 30 days' notice. We'd rather keep you by being useful than by paperwork.

We already have an “IT person.”

Keep them. We can take the dull half — patching, backups, passwords — and cover when they're on vacation.

Do you come on site?

Yes, anywhere in the Treasure Valley: Boise, Meridian, Eagle, Garden City, Nampa. Visits are included in the $95.

How does the Q1 offer work?

Sign between January 1 and March 31 and onboarding is free: we inventory every device, move your admin accounts and set up backups at no charge.

Bring us yourstrangest cable.

Tell us about your office and we'll reply within one working day with a time for the check-up — or a straight answer if you just have a question.